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Can I return a product? Beauty products are non-returnable due to hygiene reasons and the nature of the products. Fashion - clothing ( except innerwear) is returnable within 10days of delivery. For return, contact our customer service no +91 9363635939 Why has Live Box cancelled my return request? If the product is non-returnable, your return request will be cancelled. How long will it take for me to receive my refund for a returned product? Once the product reaches the brand's warehouse and goes through the required quality check, your refund will be processed to you via the same payment method within 7 working days. How do I self-ship a product to Live Box? You will need to self-ship a product you need to return through a reliable courier partner if your area’s pin code is not serviceable for pickup. Please ensure you follow these guidelines with accuracy: -Attach a sheet of paper with the Order ID and Return ID for each item that is included in the package. - Scan the courier bill and share it to us through the ‘Contact Us’ option available in the App/Website. -Please mention the weight of the package you return to us. -Please mention your office/residential address including the destination address, amount and date of the shipment. -Do not overwrite or modify any information on the receipt. -The amount mentioned in the receipt will be cross-checked with the courier service provider and should match the sender-destination service combo
Can I exchange a product delivered to me by Live Box? Exchange is allowed only in the unlikely event when damaged, defective or different items are delivered to you. What are the steps to exchange a product? For exchange, contact our customer service no +91 9363635939 What are the refund policies for exchange orders and will a full or partial refund be available? We do not provide any refund for exchange orders. In case if the brand does not have the inventory, the customer will receive a full refund. What is the time frame for requesting an exchange? The exchange should be processed within 24 hours once the order is delivered. For fashion - clothing ( except innerwear), the same should be 15 days. Does the customer need to bear the exchange shipping cost? No, the customer does not need to pay any extra shipping charge for an exchange order. What is the time frame to exchange orders? The brand will pack the order and the courier partners will get the products delivered in 7-10 business days once the exchange order is approved.